Our minimum order value is £10 excluding the delivery charge.
It is our aim to despatch all orders within 48 hours of receipt of order. In certain circumstances we reserve the right to extend this. Such circumstances include whilst we are waiting for products to come into stock or so that, in our opinion, the products will arrive with you in peak condition. We will inform you by email or telephone if there is to be a delay in despatching your order. Alternatively, you may request us to hold the despatch of your order until a particular date. If any products are out of stock at the point of despatch you will not be charged for those products. Unless you inform us otherwise, we reserve the right to provide you with a suitable substitute product as an alternative to the out of stock product without informing you prior, if we believe it is of a similar type and value and we believe should be acceptable to you. Out of stock products are not kept on back order and will need to be re-ordered.
We are only able to deliver to addresses with a UK post code. We do not deliver overseas, to BFPO addresses or to P.O. boxes.
Deliveries that do not require chilling during transport are made using our standard courier service Parcelforce 24. This is a service which guarantees delivery by the next working day close of business to most destinations in Zone 1. Delivery to most destinations in Zones 2 and 3 is normally two working days. Exceptions to these stated delivery times for certain postcodes in outlying areas can be found by clicking here.
The charge for this service to Zone 1 destinations is £8.50 per parcel up to a maximum weight of 25 kg each and to Zones 2 and 3 destinations the charge is £17.00.
Deliveries which contain products that require chilling during transport are made using our express courier service, Parcelforce 10. This is a service which guarantees delivery to most destinations in Zone 1 by 10.00 am the next working day. Postcodes in outlying areas where this service is not currently available can be found by clicking here. If you add a product that requires chilling during transport to your cart you will automatically be charged the rate for the Parcelforce Express service. Goods that require chilling will be packaged in a separate insulated cool box or bag, packed on frozen gel packs or ice packs for temperature control.
The charge for this service to Zone 1 destinations is £10.50 per parcel up to a maximum weight of 25 kg each and to Zones 2 and 3 destinations the charge is £21.00.
Parcelforce deliveries to UK destinations are categorised into the following zones:
Zone 1 - England, Wales and parts of Scotland, excluding the Highlands and Islands.
Zone 2 - The Highlands and Islands of Scotland. This includes the following postcodes: IV1-36, IV40-49, IV51-56, KA27-28, PA20-49, PA60-78, PH17-26, PH30-41, PH42-44, PH49-50, KW1-3, KW5-17, ZE1-3, HS1-9
Zone 3 - Northern Ireland, Isles of Man, Isle of Scilly. This includes the following postcodes: IM1-9, IM99, TR21-25, BT21-26, BT29-35, BT38-94
Please note that larger or more bulky orders may need to be spread over more than one parcel, in which case there will be a separate charge per parcel.
Despatches will be sent Monday through to Thursday. We do not despatch on Fridays as we prefer not to have food in transit over a weekend.
If you would like to specify an alternative delivery address or additional delivery instructions, please do so in the box provided for that purpose when you check out.
Please ensure that someone is available to sign for the parcel, or include instructions with your order for leaving the parcel with a neighbour. Please note that your parcel will not be left without a signature unless we have forwarded your instructions to the contrary. In the event that your parcel cannot be left, a card will be left showing that an attempted delivery was made, indicating at which depot the parcel can be collected or where arrangements can be made for re-delivery. If you have any queries on the status of your order please contact us.
If you want to view the status of your order before despatch you can do so by logging into your account at any time to check how it's doing. If you want to track your order after despatch you can do so as our delivery services are trackable. When your parcel is despatched you will be sent an email confirming the despatch. Within this email there will be a Tracking Number which you can use to track the progress of your order with Parcelforce. Simply go to www.parcelforce.com and enter your tracking number.
We shall not be liable for any failure to deliver, or for any loss or liability whatsoever arising from such failure, if we fail to deliver due to circumstances beyond our control. These circumstances include if we receive an incomplete or inaccurate delivery address.